Terms and Conditions.
These terms apply to customers who buy hardware, integration services, or data delivery from Kolla Systems. They are a summary and will be superseded by any signed agreement between the parties.
Last updated: October 8, 2026
What the service is
Kolla Systems and Technologies (Kolla Systems) provides hardware sourcing, configuration, activation, SIM and connectivity where applicable, and data routing to the endpoint you choose. These terms apply to all orders unless a signed agreement says otherwise.
What is not included
We do not provide analytics, dashboards, fleet management software, or business insights as our core service. We do not guarantee any specific analytics outcome. The customer is responsible for how the delivered data is used.
Payment
Payment is upfront unless a written credit arrangement is in place. Prices are quoted per deployment. Taxes, duties, and shipping are additional unless stated. An order is accepted when we confirm it in writing.
Ownership and risk
Title to the hardware passes to the customer on full payment. Risk of loss or damage passes on delivery to the carrier or address you provide.
Delivery
We ship pre-configured hardware to the address you provide. Lead times are estimates, not guarantees. We handle export documentation where applicable.
Customer responsibilities
The customer is responsible for correct installation on their assets, physical access to sites, safe electrical connection, permissions, and the availability and security of the destination system that receives the data.
Support boundaries
We support device configuration, connectivity, and data delivery to the agreed endpoint. We do not provide field installation, on-site maintenance, or support for third-party platforms unless separately agreed in writing.
Liability cap
Our aggregate liability under any order is limited to the fees paid to us for that order. We are not liable for indirect, incidental, or consequential loss, or for loss of profit, revenue, or data.
Third-party services
SIMs, cellular networks, cloud endpoints, and manufacturer warranties are provided by third parties on their own terms. We pass through those terms and assist with claims where we can, but we do not underwrite third-party service levels.
Data handling
We process the minimum operational data needed to route your feed. Device telemetry belongs to the customer. We do not resell customer data. See the Privacy Notice for details.
Termination
Either party may terminate for material breach not cured within 30 days of written notice. Amounts due at termination remain payable. Hardware already shipped is non-returnable once configured.
Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including supply chain disruption, carrier delays, network outages, or acts of government.
Governing law
These terms are governed by the laws of the jurisdiction stated in your order confirmation. Any dispute will be resolved in the courts of that jurisdiction.
For a full agreement, contact us. Where a signed contract exists between you and Kolla Systems, that contract prevails over anything on this page.